Quality Instrument Maintenance
At Hanson, we care about quality! We build our equipment to last ten years and longer, and we want our customers to earn return after return on their investment. Hanson HRCare support programs maintain your dissolution test systems in tiptop shape for years of service, performance, and laboratory through-put. Don't be surprised if you run into a 30-year old Hanson instrument still running like new!
We know our equipment better than anybody. Sound like a no-brainer? Many “service” groups offer equipment maintenance, but at the end of the day, they cannot provide you with fully documented, international ISO quality standards. HRCare does, and this is our charter and commitment to customer support and satisfaction.
View ISO Certificate
HRCare programs provide your lab with both scheduled and on-call equipment maintenance, service, and repair. Our preventive maintenance programs keep your dissolution equipment running 24-7. We also offer extended warranty plans on all Hanson equipment.
Your job is demanding: lab through-put, quality, and compliance. Our job is giving you the tools to achieve this, day after day, year after year.
HRCare “audit-proof” validation means we stand behind everything we certify. You have confidence in passing USP, FDA, cGMP, GLP and other international regulatory protocols and audits. Our comprehensive validation documents provide your management and metrology team with a complete package for easy audit approvals.
In addition to equipment maintenance, HRCare teams execute installation, operation, performance, and re-qualification protocols in your lab. At your convenience—according to your timetable. Our USP-trained chemists run calibrator tests and ensure that every dissolution tester is primed and ready for workload and performance.
Hanson HRCare also provides ASTM E2503-13 mechanical qualification and extended warranty programs. While we continue to recommend and provide instrument performance qualification with the USP Performance Verification Test (PVT), a rigorous mechanical calibration also carries benefit.
To support laboratories that desire to comply with the new ASTM standard, we provide a complete ASTM mechanical qualification and certification program for our equipment and accessories. Hanson HRCare ASTM mechanical qualification is available for Hanson SR8-Plus and Vision dissolution testers, including units already installed and in use.
View ASTM Policy
Q-Pak™ Self-Installation Procedure
The Hanson Q-Pak addresses manufacturers’ and USP/FDA recommendations for dissolution instrument IQ, OQ, and PQ (installation, operation, and performance qualifications). This unique guideline directs the user through instrument qualification and documentation of key elements of functional validation. Combined with our easy-to-use calibration tools, the Q-Pak can ensure optimum dissolution performance and maximum regulatory compliance. Q-Paks are ideal guidelines to help develop document system qualification for audit trail.
HRCare™ Service & Validation Plans
HRCare service, maintenance, installation, and validation programs are designed to bring you the confidence of "audit-proof" dissolution lab validation. We support every maintenance, calibration, and validation protocol with ISO 9001 quality documentation.
HRCare programs are available to all USA customers. Similar programs are available worldwide.