Service & Validation
Hanson HRCare support programs maintain your dissolution and diffusion test systems in tiptop shape for years of service, performance, and laboratory through-put. Our top-rated support programs are also designed to bring you the confidence of audit-proof dissolution lab validation.
HRCARE™ Service and Validation
HRCare programs provide your lab with both scheduled and on-call equipment maintenance, IQ/OQ/PQ/ASTM service, and repair. Our preventive maintenance programs keep your dissolution equipment running 24-7. We also offer extended warranty plans on all Hanson equipment.
The Hanson HRCare team of field service engineers are factory trained and updated on the latest release-rate product technology, software/firmware, and regulatory developments. Our team knows our equipment better than anybody. Sound like a no-brainer? Many third-party service groups offer equipment maintenance, but at the end of the day they cannot provide you with the fully documented, quality service that Hanson HRCare does, and this is our charter and commitment to customer support and satisfaction.
Q-Pak™ Self-Installation Procedure
The Hanson Q-Pak™ addresses manufacturers’ and USP / US FDA recommendations for dissolution and diffusion instrument IQ, OQ, and PQ (Installation, Operation, and Performance Qualifications). This unique guideline directs the user through instrument qualification and documentation of key elements of functional validation. Combined with our easy-to-use calibration tools, the Q-Pak can ensure optimum dissolution performance and maximum regulatory compliance.
Q-Paks are ideal guidelines to help develop document system qualification for audit trail.
“Audit-proof” documentation means we stand behind everything we certify. You have confidence in passing USP, US FDA, cGMP, GLP and other international regulatory protocols and audits. Our comprehensive validation documents provide your management and metrology team with a complete package for easy audit approvals.
Hanson’s ASTM Certificates of Conformity policy clarifies the type of quality certificates that Hanson includes with many of its products.
Phone & Email Support
Every Hanson HRCare customer enjoys free, unlimited telephone, and email support. We have over 100-years combined expertise in dissolution testing. Our California headquarters is packed with engineering, technical, and product support talent, and we have committed service and support specialists throughout the entire USA. Have a question about dissolution or diffusion? Give us a call!