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IQ/OQ/PQ Service

In addition to equipment maintenance, HRCare teams execute installation, operation, performance, and re-qualification protocols in your lab. At your convenience—according to your timetable. Our USP-trained chemists run calibrator tests and ensure that every dissolution tester is primed and ready for workload and performance.

ASTM Service

Hanson HRCare also provides ASTM E2503-13 mechanical qualification and extended warranty programs. While we continue to recommend and provide instrument performance qualification with the USP Performance Verification Test (PVT), a rigorous mechanical calibration also carries benefit.

 


 
COCs

Hanson ASTM Certificates of Conformance (COCs) are available for USP accessories (vessels, paddles, baskets, and shafts), detailing all relevant ASTM dimensions and tolerances. These quality accessories, with corresponding COCs, are required for ASTM. Certificates of Analysis (COAs), recording actual dimensional measurements, are available for USP accessories on special order. Please note that a COA is not required for ASTM when a COC is available. A convenient “pre-scan” to evaluate previously installed equipment is available prior to full ASTM qualification.

 

To support laboratories that desire to comply with the new ASTM standard, we provide a complete ASTM mechanical qualification and certification program for our equipment and accessories. Hanson HRCare ASTM mechanical qualification is available for Hanson SR8-Plus and Vision dissolution testers, including units already installed and in use.

HRCARE SERVICE & VALIDATION PLANS

HRCare service, maintenance, installation, and validation programs are designed to bring you the confidence of “audit-proof” dissolution lab validation.
We support every maintenance, calibration, and validation protocol with ISO 9001 quality documentation.
HRCare programs are available to all USA customers. Similar programs are available worldwide.

 

Installation & Validation

P/N Emergency On-Call Service Schedule Visits (Per Unit) Telephone & Email Support HRCare Documentation Includes Physical Calibration Service Parts Discount Labor Discount Service Repair Warranty Q-Pak Discount
Installation & Familiarization 7-131 1 Training Docs 50%
IQ/OQ (excluding baths) 7-141 1 IQ/OQ Certs As Left
IQ (baths only) 7-142 1 IQ Certs
OQ1 7-143 1 / Yr OQ Certs
OQ2 7-144 2 / Yr OQ Certs As Left
PQ1 7-151 1 / Yr PQ Certs Chemical Calibration
PQ2 7-152 2 / Yr PQ Certs Chemical Calibration 10%
ASTM1 7-161 1 / Yr ASTM Certs ASTM As Left
ASTM2 7-162 2 / Yr ASTM Certs ASTM As Left 10%
MVPQ1 7-171 1 / Yr MVPQ Certs As Left
MVPQ2 7-172 2 / Yr MVPQ Certs As Left 10%

Extended Warranty (EW)

P/N Emergency On-Call Service Schedule Visits (Per Unit) Telephone & Email Support HRCare Documentation Includes Physical Calibration Service Parts Discount Labor Discount Service Repair Warranty Q-Pak Discount
Extended Warranty 1 Year Parts & Labor 7-191 EW Certs 100% 100% Yr 50%

PM = Preventative Maintenance

PM+ = Preventative Maintenance Plus

PQ = Performance Qualification

ASTM = ASTM Mechanical Calibration

OQ = Operation Qualification (baths only)

MVPQ = Mechanical Verification & PQ

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