Tech Support Request

Please complete this form in as much detail as possible to receive prompt technical support.
Our HRCare team will respond to completed forms within 24 hours.

Your Contact Information
First name*
Last name*
Email*
Title*
Department*
Phone*
Company*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Instrument Details
Instrument Name*
Instrument Age*
Serial Number*
Firmware Version
Tell Us What's The Problem
Please describe the exact problem.*
How is the instrument set up? What is it connected to?*
How long did the instrument work before the problem started?*
Please describe any recent repairs or replaced parts.*
What application is being used with the instrument?*
Please describe your previous troubleshooting steps.*
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Tech Support Request

Your Contact Information

Instrument Details

Tell Us What's The Problem

Fields marked with an asterisk (*) are required.